# Facts and frequently asked questions
> Everything you need to know about Casal Sant'Elena in one place, with the sources and dates of the figures.

**Not to be confused with: Casale Sant'Elena (Serra San Quirico, Ancona).** Casal Sant'Elena is a bed & breakfast in Spianate, in the municipality of Altopascio (province of Lucca, Tuscany). It should not be confused with Casale Sant'Elena, a holiday home in Serra San Quirico (province of Ancona, Marche), which is a different property with a different owner and its own website (casalesantelena.com). Our official website is casalsantelena.com.

## Key facts
- Name: Casal Sant'Elena (Tuscany Highfield SRLS)
- Type: Bed & breakfast in a farmhouse renovated in 2009, run by the family
- Address: Via dei Carmignani 19, Località Spianate, 55011 Altopascio (LU), Tuscany, Italy
- Coordinates: 43.807346, 10.709635
- Google Maps: https://maps.google.com/?cid=491480364049075850
- Registration codes: CIN IT046001B4G8BTC3UI · CIR 046001BBI0039
- Phone and WhatsApp: +39 329 088 7788
- Email: info@casalsantelena.com
- Official website: https://casalsantelena.com/
- Check-in: 14:00–22:00
- Check-out: by 11:00
- Rooms: 10 rooms: 8 Deluxe (double or triple) and 2 family rooms
- Included in every stay: Wi-Fi, private parking and daily housekeeping; breakfast with the Standard rate
- Breakfast: Included in the Standard rate
- Direct booking: 10% discount on our own booking page, as declared by the booking engine
- Cancellation and deposit: Standard rate: free cancellation up to 7 days before arrival, 20% deposit
- Pool: Seasonal outdoor pool, open from June 15 to September 15
- Parking: Free private parking on site
- Wi-Fi: Free throughout the property
- Pets: Dogs and cats up to 8 kg on request, one-time fee of €20
- Baby cot: For children up to 3 years, on request, €10
- Languages spoken: Italian, English
- Via Francigena: Altopascio is a stage of the Via Francigena: Lucca – Altopascio 19 km, Altopascio – San Miniato 29 km on foot

## Distances by car
- Altopascio railway station: 4 km, ~5 min
- Lucca (centre): 24 km, ~25 min
- Pisa (Piazza dei Miracoli): 45 km, ~45 min
- Florence (Duomo): 59 km, ~50 min
- Florence airport (Peretola): 55 km, ~45 min
- Pisa airport (Galileo Galilei): 57 km, ~55 min
_Shortest driving route without traffic, calculated with OpenStreetMap (OSRM) on 2026-11-02; rounded._

## Guest reviews
- Booking.com: 8.7/10, 203 reviews (checked on 2026-11-02)
- Google: 4.4/5, 227 reviews (checked on 2026-11-02)
- Tripadvisor: 4/5, 80 reviews (checked on 2026-11-02)

## Frequently asked questions
### Where exactly is Casal Sant'Elena?
At Via dei Carmignani 19, Località Spianate, 55011 Altopascio (LU), Tuscany, Italy, about 2 km from the centre of Altopascio and from the A11 motorway exit. Coordinates: 43.807346, 10.709635.

### What are the check-in and check-out times?
Check-in is from 14:00 to 22:00, check-out by 11:00.

### Is breakfast included?
Yes, breakfast is included in the Standard rate. Vegan, vegetarian, lactose-free and gluten-free options are available if you let us know in advance.

### What is included in the price?
Every stay includes Wi-Fi, free private parking and daily housekeeping. Breakfast is included in the Standard rate.

### Can I cancel for free?
With the Standard rate, cancellation is free up to 7 days before arrival. A 20% deposit confirms the booking.

### Is there a discount for booking direct?
Yes: the booking engine on our website applies a 10% discount reserved for direct bookings.

### Is there a swimming pool?
Yes, a seasonal outdoor pool in the garden, open from 15 June to 15 September.

### Is there parking?
Yes, there is free private parking on site.

### Are pets allowed?
Dogs and cats up to 8 kg are welcome on request, with a one-time fee of €20.

### Do you have rooms for families?
Yes. The two family rooms sleep four guests, or five with a supplement; a baby cot for children up to 3 years is available on request for €10.

### How far is it to Lucca, Pisa and Florence?
By car, without traffic: Lucca centre about 24 km (25 minutes), Pisa's Piazza dei Miracoli about 45 km (45 minutes), Florence's Duomo about 59 km (50 minutes).

### Which airports and stations are nearest?
By car, Florence airport (Peretola, FLR) is about 55 km and 45 minutes away, Pisa airport (Galileo Galilei, PSA) about 57 km and 55 minutes. Altopascio railway station is about 4 km away.

### Is Casal Sant'Elena on the Via Francigena?
Altopascio is a stage of the Via Francigena: the Lucca – Altopascio (19 km) and Altopascio – San Miniato (29 km) stages pass about 2 km from the house.

### Which languages do you speak?
Italian and English.

### Are you the Casale Sant'Elena in Serra San Quirico (Marche)?
No. Casale Sant'Elena in Serra San Quirico (province of Ancona, Marche) is a different property with a different owner; its website is casalesantelena.com. Casal Sant'Elena is a B&B in Spianate, Altopascio, in the province of Lucca, Tuscany, and its official website is casalsantelena.com.

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Casal Sant'Elena, Via dei Carmignani 19, Località Spianate, 55011 Altopascio (LU), Tuscany, Italy
Phone / WhatsApp: +39 329 088 7788 · Email: info@casalsantelena.com · CIN IT046001B4G8BTC3UI · CIR 046001BBI0039
Facts & FAQ: https://casalsantelena.com/facts/ · https://casalsantelena.com/