# Reservation terms and conditions
> These terms and conditions are valid for your direct reservation, whether booked online, by telephone or by email.

## Online reservations

Our website and telephone facility enable you to check the accommodation offerings and availability of our hotel. On completion of the reservation process, you will receive an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued. Relevant details relating to products and services must be confirmed by you directly. In case you did not receive the confirmation email, we request you to notify us by email or telephone directly.

## Hotel prices

The prices indicated on our website are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.

## Payment

It is not necessary for you to provide credit card details to secure a room, product or service reservation. We only request a name, surname, telephone number and a valid email.

## Cancellations and amendments

You should make any cancellations or amendments to your reservation using the same channel through which you booked, either online or by telephone.

## Rate and reservation validity

Reservation confirmations are provided to you solely for your convenience. We retain official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications or variations between this confirmation and our official records, our official records shall prevail.

## Early departure

You may change your check-out date without a penalty only if your rate and the hotel’s policy permit.

## Currency

Reservations will be charged in the hotel’s local currency as shown on the website or given over the telephone at the time of booking.

## Overbooking

In the event that a guest cannot be accommodated due to an overbooking or an unforeseen circumstance, the hotel will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the hotel is unable to accommodate such guests, and will pay for transportation to that property.

## Special requests

We will strive to honour any request outside of the booked room types, but your request cannot be guaranteed. The hotel can guarantee that your request will be honoured only if this was explicitly confirmed by the hotel.

## Pets

If you plan to travel with your pet, we recommend that you confirm directly with the property prior to arrival. We accept pets on request and upon payment of a one-time fee of 20 euro per pet per stay.

## Guest’s obligations

You agree to the terms and conditions of purchase imposed by Casal Sant’Elena. You also agree that you are fully responsible for and shall pay all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due in the quoted rate.

You understand that any violation of the hotel’s conditions may result in the cancellation of your reservation.

## Privacy and data protection

Our Reservation Privacy Policy will apply to your reservation and forms part of these Reservation Terms and Conditions.

## Force majeure

Casal Sant’Elena will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences or causes beyond the control of our hotel. Such events, occurrences or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquakes, volcanic activity, ash clouds, tsunamis, fire and explosions.

## Governing law

These Reservation Terms and Conditions are governed by the laws of Italy and the courts of Italy shall have exclusive jurisdiction in relation to any dispute in relation thereto.

## Contact details

Casal Sant’Elena, Via dei Carmignani 19, 55011 Altopascio (Lucca), Italy.

Any queries arising from these Reservation Terms and Conditions should be sent by email to [info@casalsantelena.com](mailto:info@casalsantelena.com).

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Casal Sant'Elena, Via dei Carmignani 19, Località Spianate, 55011 Altopascio (LU), Tuscany, Italy
Phone / WhatsApp: +39 329 088 7788 · Email: info@casalsantelena.com · CIN IT046001B4G8BTC3UI · CIR 046001BBI0039
Facts & FAQ: https://casalsantelena.com/facts/ · https://casalsantelena.com/